Quality in Action :
Townsend, Patrick L.
Quality in Action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York : John Wiley & Sons, Inc., c1992. - xxi, 262 p. : ill. ; 23 cm.
Includes bibliographical references and index (p. 255-262).
0471161365
Total quality management.
Industrial management.
658.562 / TOW
Quality in Action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York : John Wiley & Sons, Inc., c1992. - xxi, 262 p. : ill. ; 23 cm.
Includes bibliographical references and index (p. 255-262).
0471161365
Total quality management.
Industrial management.
658.562 / TOW