Textbook of Social Administration : the consumer-centered approach /
Poertner, John.
Textbook of Social Administration : the consumer-centered approach / John Poertner, Charles A. Rapp. - New York : The Haworth Press, c2007. - xvi, 432 p. : ill. ; 22 cm.
Includes bibliographical references (p. 389-399) and index.
Consumer-centered social administration -- Initiating change through persuasion : the microskills approach -- An analytic framework for social program management -- Specifying and managing the social work theory of helping -- Program framework : the rest of the story -- Managing information : determining whether the program is operating as intended -- Selection and measurement of performance indicators -- Personnel management -- Fiscal management -- The inverted hierarchy.
9780789031778 (case 13 : alk. paper) 9780789031785 (soft 13 : alk. paper)
Social work administration--United States.
361.30684 / POE
Textbook of Social Administration : the consumer-centered approach / John Poertner, Charles A. Rapp. - New York : The Haworth Press, c2007. - xvi, 432 p. : ill. ; 22 cm.
Includes bibliographical references (p. 389-399) and index.
Consumer-centered social administration -- Initiating change through persuasion : the microskills approach -- An analytic framework for social program management -- Specifying and managing the social work theory of helping -- Program framework : the rest of the story -- Managing information : determining whether the program is operating as intended -- Selection and measurement of performance indicators -- Personnel management -- Fiscal management -- The inverted hierarchy.
9780789031778 (case 13 : alk. paper) 9780789031785 (soft 13 : alk. paper)
Social work administration--United States.
361.30684 / POE