The Managed Heart : commercialization of human feeling /

Hochschild, Arlie Russell, 1940-

The Managed Heart : commercialization of human feeling / Arlie Russell Hochschild. - Updated, with a new preface. - Berkeley : University of California Press, c2012. - xx, 327 p. ; 21 cm.

Includes bibliographical references and index.

pt. 1. Private life -- pt. 2. Public life.


Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.




Emotions--Economic aspects.
Work--Psychological aspects.
Employee motivation.


Electronic books.

152.42 / HOC