Service Management : operations, strategy, information technology / 8th ed.
Fitzsimmons, James A.
Service Management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. International - New York : McGraw-Hill Irwin, c2014. - xviii, 524 p. : ill. (some col.) ; 28 cm.
Includes index.
978129010651 1259010651
Information technology--Management
Operations--Management
Strategical--Management
658.8 / FIT
Service Management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. International - New York : McGraw-Hill Irwin, c2014. - xviii, 524 p. : ill. (some col.) ; 28 cm.
Includes index.
978129010651 1259010651
Information technology--Management
Operations--Management
Strategical--Management
658.8 / FIT