Service Management : Operations, Strategy, Information Technology / 6th ed.
Fitzsimmons, James A.
Service Management : Operations, Strategy, Information Technology / James Fitzsimmons A., Mona Fitzsimmons J. - 6th ed. - Boston : McGraw Hill, c2008. - xvii, 537 p. : ill. ; 38 cm
Includes Index
Management
658.5 / FIT
Service Management : Operations, Strategy, Information Technology / James Fitzsimmons A., Mona Fitzsimmons J. - 6th ed. - Boston : McGraw Hill, c2008. - xvii, 537 p. : ill. ; 38 cm
Includes Index
Management
658.5 / FIT