Without the Leader there is No Customer Experience : why CEO behavior sets the customer experience tone /

Kyeyune, Dorothy.

Without the Leader there is No Customer Experience : why CEO behavior sets the customer experience tone / Dorothy Kyeyune. - Kampala : Honey Badger Ltd., c2024. - xxii, 296 p. : ill. ; 25 cm.

Includes bibliographical references and index.

9789913633970


Customer relations
Customer care

658.812 / KYE