Includes bibliographical references and index.

Figures -- Tables -- Case studies -- About the author -- Message to students -- Message to lecturers -- About the book -- Guided tour of the book -- Introduction: the domain of business information systems -- Key concepts -- Organisations and systems -- Data, information and knowledge -- Information systems and organisational infrastructure -- Understanding ICT -- Communication infrastructure -- ICT systems infrastructure -- Applying information systems to business -- The business environment -- Electronic business, electronic commerce and electronic government -- Assessing the use and impact of information systems -- Managing information systems in business -- Planning, strategy and management -- Services, projects and operations -- Information systems development -- Successful informatics practice -- Case studies -- Bibliography -- Glossary -- Index.