"AHIMA product number AB 102709."

Includes bibliographical references and index.

Introduction -- Part I: A performance improvement model -- Defining a performance improvement model -- Identifying improvement opportunities based on performance measurement -- Using teamwork in performance improvement -- Aggregating and analyzing performance improvement data -- Communicating performance improvement activities and recommendations -- Part II: Continuous monitoring and improvement functions -- Measuring customer satisfaction --

Refining the continuum of care -- Improving the provision of care, treatment and services -- Preventing and controlling infectious disease - Decreasing risk exposure -- Building a safe medication management system -- Managing the environment of care -- Developing staff and human resources -- Part III: Management of performance improvement programs -- Organizing for performance improvement - Navigating the accreditation, certification, or licensure process --

Implementing effective information management tools for performance improvement -- Managing healthcare performance improvement projects -- Managing the human side of change -- Developing the performance improvement plan -- Evaluating the performance improvement plan -- Understanding the legal implications of performance improvement -- Predicting the future of performance improvement in healthcare -- Glossary.