TY  - GEN
AU  - Katz,William A.
TI  - Introduction to Reference Work Volume 2 : : reference service and reference processes 
SN  - 0072441437 (v.2)
U1  - 025.52  22
PY  - 2002///
CY  - Boston
PB  - McGraw-Hill
KW  - HML
KW  - REF services (Libraries); Reference books-Bibliography;
KW  - Reference books - bibliography
KW  - Reference services
N1  - Includes bibliographical references and index
ER  -