TY - BOOK AU - Townsend,Patrick L. AU - Gebhardt,Joan E. TI - Quality in Action: 93 lessons in leadership, participation, and measurement SN - 0471161365 U1 - 658.562 22 PY - 1992/// CY - New York PB - John Wiley & Sons, Inc. KW - Total quality management KW - Industrial management N1 - Includes bibliographical references and index (p. 255-262) UR - http://www.loc.gov/catdir/bios/wiley041/91025776.html UR - http://www.loc.gov/catdir/description/wiley032/91025776.html UR - http://www.loc.gov/catdir/toc/onix03/91025776.html ER -