TY  - GEN
AU  - Katz,William A.
TI  - Introduction to Reference Work, Volume 1: : Reference services and reference processes 
SN  - 0070342784 
U1  - 025.52  22
PY  - 1997///
CY  - New York
PB  - McGraw-Hill
KW  - HML
KW  - REF services (Libraries); Reference books-Bibliography;
KW  - Reference work
N1  - Includes bibliographical references and index
ER  -