TY  - BOOK
AU  - Taylor,Shirley
TI  - Communication for Business: a practical approach 
SN  - 0273687654
U1  - 658.45 22
PY  - 2005///
CY  - Harlow, England
PB  - Pearson/Longman
KW  - Business communication
N1  - Includes index (p. [422]-429)
ER  -