TY  - BOOK
AU  - Wairimu, Esther
TI  - Customer Care and Customer Satisfaction in Banks: a case study of stanbic bank 
U1  - D658.812 22
PY  - 2013///
CY  - s.l
PB  - s.n
KW  - Customer Care
KW  - Customer Satisfaction-Banks
N1  - Thesis (BBA)- Uganda Christian University, 2013; Includes bibliographical references (p. 33-34)
ER  -