TY  - BOOK
AU  - Nantongo, Jesca
TI  - The Impact of Total Quality Management on Customers Satisfaction: a case study, Mengo hospital particularly in the eye clinic 
U1  - D658.4013 22
PY  - 2015///
CY  - s.l
PB  - s.n
KW  - Total Quality Management
KW  - Customer Satisfaction
N1  - Thesis (BPLM)- Uganda Christian University, 2015; Includes bibliographical references (p. 43-45)
ER  -