TY  - BOOK
AU  - Heron,John
TI  - The Complete Facilitators' Handbook: purpose, language, voice, presence 
SN  - 9780749427986
U1  - 158.35 22
PY  - 1999///
CY  - London
PB  - Kogan Page
KW  - Communication in small groups
KW  - Group decision-making
KW  - Experiential learning
KW  - Group facilitation
N1  - Includes bibliographical references (p. [382]-387) and index (p. [389]-414)
ER  -