TY  - BOOK
AU  - Goldman,Steven L.
AU  - Nagel,Roger N.
AU  - Preiss,Kenneth
TI  - Agile Competitors and Virtual Organizations: strategies for enriching the customer 
SN  - 0442019033
U1  - 658.812 20
PY  - 1995///
CY  - New York
PB  - Van Nostrand Reinhold
KW  - Competition
KW  - Organizational change
KW  - Customer services
N1  - Includes bibliographical references (p. 399-402) and index
ER  -