TY  - BOOK
AU  - Osuna,Gabriel
TI  - Effects of Quality Management to Customer Satisfaction: (case study Dott Service Company) 
U1  - D658.72 22
PY  - 2008///
CY  - S.I.
PB  - s.n.
KW  - Quality management
KW  - Customer satisfaction
N1  - Includes appendices; Thesis (B.A)-Uganda Christian University, 2008; Includes bibliographical references (p. 28-29)
ER  -