TY  - BOOK
AU  - 
TI  - Street- Level Bureaucracy: dilemmas of the individual in public services 
SN  - 9780871545442 ( alk. paper)
U1  - 361.301 23
PY  - 2010///
CY  - New York
PB  - Russell Sage Foundation
KW  - Social workers
KW  - Social policy
N1  - Includes bibliographical references and index
ER  -