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MEETING CUSTOMER NEEDS by

SMITH, Ian

Series: (Institute of management foundations series)

Publication details: OXFORD BUTTERWORTH-HEINMANN 1994

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 SMI.

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Meeting Customers Needs / Ian Smith by

Smith, Ian

Series: Institute of management foundations series

Edition: 2nd ed.

Publication details: Oxford : Butterworth-Heinneman 1997

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 SMI.

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THE EFFECTS OF QUALITY CUSTOMER SERVICE ON THE PERFORMANCE OF UTILITY COMPANIES: a case study of Uganda Electricity Board by

MUGUME, John

Publication details: MUKONO MUGUME 2000

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: D658 MUG.

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Responsive Customer Systems by

The Learning Business

Series: (Excellent customer service)

Edition: 2nd ed

Publication details: Oxford PergamonOL 1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 RES.

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Effective Customer Liaison by

The Learning Business

Series: (Excellent customer service)

Edition: 2nd ed

Publication details: Oxford PergamonOL 1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 EFF.

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AGILE COMPETITORS and VIRTUAL ORGANISATIONS: strategies for enriching the customer by

GOLDMAN,Steven L
Nagel,Roger N
Preiss,Kenneth

Publication details: New york Van Nostrand Reinhold 1994

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 GOL.

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Meeting Customer Needs, unit 3 by

The Learning Business

Series: (Excellent customer service)

Edition: 2nd ed

Publication details: Oxford PergamonOL 1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 MEE.

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Customer Relationship Management : how to turn a good business into a great one / Graham Roberts- Phelps. by

Roberts-Phelps, Graham

Publication details: New Delhi : ViVa books, c1998

Availability: Items available for loan: Hamu Mukasa Library (4)Call number: 658.812 ROB, ...

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The Nordstrom : the inside story of Americas #1customer service company / Robert Spector and PatrickD.McCarthy by

Spector , Robert
PatrickD.McCarthy

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : John Wiley &sons , inc , 1947

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 SPE.

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10.

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Customer Service Solutions : unit 4

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford : Pergamon Open Learning, c1994

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.812 CUS.

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11.

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Effective Customer Liaison : unit 2 Series: (Excellent customer service)

Publication details: Swindon : The Learning Business, c1994

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.812 EFF.

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12.

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The Role of Customer Service in the Growth of Business in Arua Town : case study Gaagaa coach Bus services / Adule Gilbert. by

Adule, Gilbert

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2013

Dissertation note: Thesis (BBA)- Uganda Christian University, 2013

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658.812 ADU.

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13.

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The Contribution of Customer Service Towards Customer Satisfaction : a case study of stanbic bank city branch / Aguti Mary Gorreti. by

Aguti, Mary Gorreti

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2014

Dissertation note: Thesis (BBA)- Uganda Christian University, 2014

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658 AGU.

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14.

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Effect of Customer Service Provision on Customer Satisfaction : By Kanyesigye Eunice case study of UMEME (U) LTD Nakulabye branch / by

Kanyesigye, Eunice

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2016

Dissertation note: Thesis (BBA)- Uganda Christian University, 2016

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658 KAN.

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15.

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Impact of Customer Service on Customer Retention : By Nalweyiso, Margret case study of MTN kampala / by

Nalweyiso, Margret

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2015

Dissertation note: Thesis (BBA)- Uganda Christian University, 2015

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658 NAL.

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16.

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Impact of Customer Service on Customer Retention : By Nalweyiso Margret a case study of mtn kampala / by

Nalweyiso, Margret

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2015

Dissertation note: Thesis (BBA)- Uganda Christian University, 2015

Availability: No items available.

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17.

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Effect of Customer Service on Customer Satisfaction : By Niyigaba Specioza a case study of centenary bank, lubaga Kampala / by

Niyigaba, Specioza

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2016

Dissertation note: Thesis (BASS)- Uganda Christian University, 2016

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658.812 NIY.

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18.

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Portfolio Development Workbook /

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford : Pargamon Open Learning, c1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 POR.

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19.

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Portfolio Development Workbook : Developed by The Learning Business. including user guide / by

The Learning Business

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford : Pergamon Open Leaning, c1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.812 FIR.

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20.

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The Impact of Banking Software Upgrade on Customer Service Delivery in Uganda : a case study of ABC Capital bank / Sengendo Paul. by

Sengendo,Paul

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: [s.l : s.n], 2018

Dissertation note: Thesis (BBA)- Uganda Christian University, 2018.

Availability: Items available for loan: Kampala Campus Library (1)Call number: D332.1 SEN.

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