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The Discipline of Market Leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by

Treacy, Michael
Wiersema, Frederik D. (Frederik Derk)

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Reading, Mass : Addison-Wesley Pub. Co., c1995

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 TRE.

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Services Marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 4th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : McGraw-Hill/Irwin, c2006

Availability: Items available for loan: Hamu Mukasa Library (4)Call number: 658.8 ZEI, ... Kampala Campus Library (1)Call number: 658.8 ZEI.

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Services Marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by

Zeithaml, Valarie A
Bitner, Mary Jo

Edition: 2nd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Irwin/McGraw-Hill, c2000

Online resources:

Contributor biographical information
Publisher description
Table of contents

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 ZEI.

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Excellent Customer Service : user's guide

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Swindon : The Learning Business, c1994

Availability: Items available for loan: Hamu Mukasa Library (2)Call number: 658.812 EXC, ...

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Improving Customer Service : unit 5

Edition: 2nd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford : Pergamon Open Learning, c1996

Availability: Items available for loan: Hamu Mukasa Library (2)Call number: 658.812 IMP, ...

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Services Marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Lovelock, Christopher
Wirtz, Jochen

Edition: 7th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Pearson Education Limited, c2011

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 LOV.

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Services Marketing : integrating customer focus across the firm / Alan Wilson ... [et al.]. by

Wilson, Alan

Edition: 2nd ed. European ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: London : Irwin/McGraw-Hill, c2012

Availability: Items available for loan: Hamu Mukasa Library (3)Call number: 658.8 SER, ...

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Services Marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 6th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : McGraw-Hill Irwin, c2013

Online resources:

Contributor biographical information
Publisher description
Table of contents only

Availability: Items available for loan: Hamu Mukasa Library (2)Call number: 658.8 ZEI, ...

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The Impact of Product Specification on Customer Satisfaction : By Mirembe Florence Rose a case study of Uganda clays / by

Mirembe, Florence Rose

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: s.l : s.n , 2016

Dissertation note: Thesis (BPLM)- Uganda Christian University, 2016

Availability: Items available for loan: Kampala Campus Library (1)Call number: D658 MIR.

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10.

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The Service Edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. by

Zemke, Ron
Schaaf, Dick

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, N.Y. : New American Library, c1989

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.812 ZEM.

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11.

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Agile Competitors and Virtual Organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss. by

Goldman, Steven L, 1941-
Nagel, Roger N, 1943-
Preiss, Kenneth

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Van Nostrand Reinhold, c1995

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.812 GOL.

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12.

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Services Marketing / David L. Kurtz, Kenneth E. Clow. by

Kurtz, David L
Clow, Kenneth E

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, NY : J. Wiley & Sons, c1998

Online resources:

Contributor biographical information
Publisher description
Table of Contents

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 KUR.

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13.

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Excellent Customer Service : trainer guide /

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford : Pergamon open learning, c1996

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 658.8 EXC.

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14.

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Service Banking : a commentary on bank services in the United Kingdom / by D. G. Hanson ; with a foreword by the Lord Seebohm. by

Hanson, D. G

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: London : Institute of Bankers, c1979

Availability: Items available for loan: Hamu Mukasa Library (1)Call number: 332.17 HAN.

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15.

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Supply Chain in the Pharmaceutical Industry : strategic influences and supply chain responses / Rob Whewell. by

Whewell, Rob

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Farnham, England ; Burlington, VT : Gower, c2010

Availability: Items available for loan: Hamu Mukasa Library (5)Call number: 338.476151 WHE, ...

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