| 000 | 005340000a22001930004500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20140703124839.0 | ||
| 008 | 140703b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a186001013X | ||
| 040 |
_aUCULIB _cUCULIB |
||
| 082 |
_a658.812 _222 _bEFF |
||
| 245 |
_aEffective Customer Liaison : _bunit 2 |
||
| 260 |
_aSwindon : _bThe Learning Business, _cc1994. |
||
| 300 |
_a159 p. : _bill. ; _c30 cm. |
||
| 440 | _a(Excellent customer service) | ||
| 650 | _aCustomer service | ||
| 650 | _aCustomer relations | ||
| 942 |
_2ddc _cBKS |
||
| 999 |
_c24650 _d24650 |
||