000 005340000a22001930004500
003 OSt
005 20140703124839.0
008 140703b xxu||||| |||| 00| 0 eng d
020 _a186001013X
040 _aUCULIB
_cUCULIB
082 _a658.812
_222
_bEFF
245 _aEffective Customer Liaison :
_bunit 2
260 _aSwindon :
_bThe Learning Business,
_cc1994.
300 _a159 p. :
_bill. ;
_c30 cm.
440 _a(Excellent customer service)
650 _aCustomer service
650 _aCustomer relations
942 _2ddc
_cBKS
999 _c24650
_d24650