| 000 | 00781cam a2200229 a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20170213112327.0 | ||
| 008 | 880831s1989 nyu 001 0 eng | ||
| 020 | _a0453006477 | ||
| 040 |
_aDLC _cUCULIB _dUCULIB |
||
| 082 | 0 | 0 |
_a658.812 _219 _bZEM |
| 100 | 1 | _aZemke, Ron. | |
| 245 | 1 | 4 |
_aThe Service Edge : _b101 companies that profit from customer care / _cby Ron Zemke with Dick Schaaf ; foreword by Tom Peters. |
| 260 |
_aNew York, N.Y. : _bNew American Library, _cc1989. |
||
| 300 |
_axviii, 584 p. ; _c24 cm. |
||
| 500 | _a"NAL books." | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 700 | 1 | _aSchaaf, Dick. | |
| 942 |
_2ddc _cOSB |
||
| 999 |
_c41679 _d41679 |
||