000			01572cam a2200265 a 4500
003			OSt
005			20190530111501.0
008			130201s2009 enk b 001 0 eng d
020			_a9781856046725 (pbk.)
040			_aUKM _cUCULIB _dYDXCP _dBWKUK _dBWX _dU5D _dCDX _dGEBAY _dVVC _dNLGGC _dVRC _dBNM _dVP@ _dBDX _dDLC _dUCULIB
082	0	4	_a025.52 _222 _bPAN
100	1		_aPantry, Sheila.
245	1	0	_aHow to Give Your Users the LIS Services they Want / _cSheila Pantry and Peter Griffiths.
260			_aLondon : _bFacet Pub., _cc2009.
300			_avii, 192 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. [137]-172) and index.
505	0		_aWhy this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
520	8		_aThis title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
650		0	_aLibraries _xUser satisfaction.
650		0	_aInformation services _xUser education.
650		0	_aLibrary administration. _97294
650		0	_aPublic services (Libraries)
700	1		_aGriffiths, Peter, _d1948 February 14-
942			_2ddc _cSLB _01
999			_c46189 _d46189