The Service Edge :
Zemke, Ron.
The Service Edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York, N.Y. : New American Library, c1989. - xviii, 584 p. ; 24 cm.
"NAL books."
Includes bibliographical references and index.
0453006477
Customer services--United States.
Service industries--Management.--United States
658.812 / ZEM
The Service Edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York, N.Y. : New American Library, c1989. - xviii, 584 p. ; 24 cm.
"NAL books."
Includes bibliographical references and index.
0453006477
Customer services--United States.
Service industries--Management.--United States
658.812 / ZEM