The Service Edge : (Record no. 41679)

MARC details
000 -LEADER
fixed length control field 00781cam a2200229 a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170213112327.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 880831s1989 nyu 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0453006477
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency UCULIB
Modifying agency UCULIB
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 19
Item number ZEM
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zemke, Ron.
245 14 - TITLE STATEMENT
Title The Service Edge :
Remainder of title 101 companies that profit from customer care /
Statement of responsibility, etc by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York, N.Y. :
Name of publisher, distributor, etc New American Library,
Date of publication, distribution, etc c1989.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 584 p. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note "NAL books."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
Geographic subdivision United States
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Schaaf, Dick.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Open Shelf Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Hamu Mukasa Library Hamu Mukasa Library Open Access / General collection; Level 2 13.02.2017   658.812 ZEM 90273 13.02.2017 13.02.2017 Open Shelf Books