How to Give Your Users the LIS Services they Want /
Pantry, Sheila.
How to Give Your Users the LIS Services they Want / Sheila Pantry and Peter Griffiths. - London : Facet Pub., c2009. - vii, 192 p. ; 24 cm.
Includes bibliographical references (p. [137]-172) and index.
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
9781856046725 (pbk.)
Libraries--User satisfaction.
Information services--User education.
Library administration.
Public services (Libraries)
025.52 / PAN
How to Give Your Users the LIS Services they Want / Sheila Pantry and Peter Griffiths. - London : Facet Pub., c2009. - vii, 192 p. ; 24 cm.
Includes bibliographical references (p. [137]-172) and index.
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
9781856046725 (pbk.)
Libraries--User satisfaction.
Information services--User education.
Library administration.
Public services (Libraries)
025.52 / PAN