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How to Give Your Users the LIS Services they Want / Sheila Pantry and Peter Griffiths.

By: Contributor(s): Material type: TextPublication details: London : Facet Pub., c2009.Description: vii, 192 p. ; 24 cmISBN:
  • 9781856046725 (pbk.)
Subject(s): DDC classification:
  • 025.52 22 PAN
Contents:
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
Holdings
Item type Current library Call number Status Barcode
Short Loan Books Hamu Mukasa Library Closed Access l Short Loan; Level 1 025.52 PAN (Browse shelf(Opens below)) Available 143352

Includes bibliographical references (p. [137]-172) and index.

Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?

This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.

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