Services Marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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TextPublication details: Boston : McGraw-Hill/Irwin, c2006.Edition: 4th edDescription: xxvii, 708 p. : ill., map ; 27 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Books	Hamu Mukasa Library Open Access / General collection; Level 1	658.8 ZEI (Browse shelf(Opens below))	Available	99493
Open Shelf Books	Hamu Mukasa Library Open Access / General collection; Level 2	658.8 ZEI (Browse shelf(Opens below))	Available	99786
Open Shelf Books	Hamu Mukasa Library Open Access / General collection; Level 2	658.8 ZEI (Browse shelf(Opens below))	Available	99787
Open Shelf Books	Hamu Mukasa Library Open Access / General collection; Level 1	658.8 ZEI (Browse shelf(Opens below))	Available	99788
Books	Kampala Campus Library Closed Access l Short Loan	658.8 ZEI (Browse shelf(Opens below))	Available	99492

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Includes bibliographical references and index.

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