The Service Edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.

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TextPublication details: New York, N.Y. : New American Library, c1989.Description: xviii, 584 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Open Shelf Books	Hamu Mukasa Library Open Access / General collection; Level 2	658.812 ZEM (Browse shelf(Opens below))	Available	90273

"NAL books."

Includes bibliographical references and index.

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